Terms and conditions of this online shop are compiled in accordance with European Consumer Law, Consumer Protection Act (ZVPot) of Republic of Slovenia, the Personal Data Protection Act (ZVOP-1) of Republic of Slovenia, and are based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business and other legal acts.
Terms and conditions regulate and determine the rules of usage and operating of the online store, which is located on the website (hereinafter “online store”), managed by INOVATA d. o. o., Vojkovo nabrežje 23, 6000 Koper (hereinafter “merchant”). Terms and conditions also consist of the rights and obligations of the provider and visitors of the online store and users who make a purchase through the online store (hereinafter “customer”).
By visiting the online store and placing an order, the customer agrees to all terms and conditions set by the merchant.
The merchant undertakes to always have available the following information:
– corporate identity (name and address of the company and the registration number from the register where company is registered);
– contact details that enable the customer to communicate quickly and efficiently with the merchant (e-mail address, telephone, etc.);
– information on the essential characteristics of the products and/or online store services, including after-sales services and warranties;
– information on product or service availability from the online store (each item offered in the online store should be available within a reasonable time – if it is on stock);
– method and conditions of shipment and delivery of products or execution of services, especially the place and time of delivery;
– prices that must be clearly and unambiguously set and must show clearly whether they already include taxes and transport costs and/or other charges;
– information on the methods of payment;
– information about the time validity of the offer from the online store;
– information on the period during which it is possible to withdraw from the contract (colling-off period) and the conditions for withdrawal and returning the products;
– information on the possibility of returning the products and if and how much such a return costs the user;
– information on the customer complaint procedure and information on the contact person of the trader for contacts with customers.
Company name: INOVATA d. o. o.
Address: Vojkovo nabrežje 23, 6000 Koper
Registration Number: 8332100000
VAT and tax number: SI 31317189
The website is managed by INOVATA d. o. o.
The products offered by the merchant are listed in the online store under the appropriate categories. Product images are NOT actual product images. The merchant reserves the right to add, change or remove products from the offer. In the event that a particular product is not in stock, this can be seen on the website.
Merchant will deliver the ordered products to the customer in the shortest time possible after the customers full payment. The estimated delivery time for shipments in Europe is 2 – 5 days. For shipments worldwide the estimated delivery time is 2 – 15 days.
Please note that during a state of emergency (such as war, natural disaster, pandemic, economic crisis and other) the estimated delivery times can change significantly.
Online store will prevent customers from selecting one or more of the before mentioned shipping destinations. If somehow a customer will be able to complete the order and select one of the above mentioned destinations, the merchant will cancel the order and return the money.
Delivery costs will be known to the customer upon choosing the shipment destination. Nevertheless, the estimated delivery costs are as follows:
Our average delivery times are:
– Standard Worldwide Shipping: 2-15 business days.
– GLS Express Shipping: 2-5 business days.
– UPS Express Shipping: 1-3 business days.
The cost for Standard Worldwide Shipping is €7,00, UPS Express shipping worldwide is €30,00 (incl. TAX). GLS Express delivery cost depends on the selected country zone and includes TAX:
– Zone 1 (€15,00): Austria, Belgium, Denmark, Germany, Italy, Luxembourg, Netherlands.
– Zone 2 (€19,00): Czech Republic, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom.
– Zone 3 (€25,00): Estonia, Finland, Greece, Latvia, Romania, Spain, Sweden.
– Zone 4 (€10,00): Croatia.
All orders include a tracking number and will require a signature when delivered to your address.
All prices in the online store are stated in Euros (EUR) and include VAT unless explicitly stated otherwise.
The discounted price is the reduced regular price at which the presented item is sold for a definite or indefinite period of time. Prices are valid at the time of placing the order and do not have a predetermined validity. All prices in the online store are the prices of products and do not include delivery costs. Delivery costs will be charged in the »CART« section upon selecting the shipment destination.
All the prices are valid only for orders made through the online store. Prices are valid in case of payment with the payment methods listed below.
The merchant reserves the right to change the price and the right to fix the price due to an obvious mistake in the online store. The customer will be notified of the latter within 24 hours of placing the order.
The purchase contract between the merchant and the customer is concluded at the moment when the merchant confirms the order (the customer receives an electronic confirmation message). From this moment on, the prices and conditions are valid for both the merchant and the customer.
The merchant accepts the following methods of payment for the purchase of products from the online store:
Payments can be made by Credit or Debit card (MasterCard, Visa, Maestro, American Express), Direct Bank Transfer (BACS) and Stripe payment..
If you are not happy with our product you can return it within 14 days, starting from the day you received your order. In this case shipping cost is covered by the buyer. If you wish to return the product please send us an e-mail, so we can immediately start the return process. We will refund your money within 14 days starting from the day we receive the product from you. The returned products must be undamaged, unused and packed in original packaging.
Payment details will be provided in the order confirmation email which the customer will receive upon concluding the order and choosing the method of payment.
Customers are obliged to pay 100% of the payment in advance. The ordered products will be shipped after receiving the full payment, no exceptions.
We utilize an industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the unlikely event that someone else intercepts it. This technology includes the following features:
Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption – this encodes the data so it cannot be read by anyone other than the secure server. Data Integrity – this checks the data being transferred to ensure it has not been altered.
The customer has the right to inform the merchant within 14 days that he is withdrawing from the contract without having to state the reason for his decision (cooling-off period). Customers can inform the merchant about his withdrawal by sending an email to the merchant on If the withdrawal is made within the legal deadline, the trader shall return all received payments immediately or no later than within 14 days of receiving the notice of withdrawal from the contract. The trader shall return the payment received to the customer by the transaction account communicated to him by the customer. The only cost borne by the customer due to the withdrawal from the sales contract is the cost of returning the products to the merchant.
We have the right to deny a refund until you have returned the goods to us or until you provided us with evidence that you have sent the goods back, whichever is earlier.
The customer must return the goods to the following address: INOVATA d. o. o., Vojkovo nabrežje 23, 6000 Koper, in person or by post. The customer must return the goods undamaged, in the original packaging and in the same quantity.
The customer can file a complaint (reclamation) about the product if the product does not have the characteristics explicitly provided by the merchant, if the merchant sent the wrong products, if the merchant sent the products in the wrong quantity or if the products otherwise deviate from the customer’s order.
The customer can send a complaint to In the complaint report, the buyer must list and describe (in details) the defects in the goods and suggest a way to resolve the complaint (elimination of the defect, replacement of goods, return of goods and payment).
The merchant will deal with any complaint in accordance with the provisions of the European consumer law.
Slovenian law shall apply to any disputes arising from the use of the Website. The court in Ljubljana is competent for resolving possible disputes.
By using the website, the user confirms that he has accepted the conditions described here and that he agrees with them.
The term website in this legal notice means all content at the web address The holder of copyright on all copyrighted works that are in any way included in the website is INOVATA d. o. o.
All rights reserved. The user may use the content on the website exclusively for his personal and non-commercial use. It is allowed to share the content published on the website in order to raise awareness, education and understanding of users about the services provided by the merchant. Any other form of use of the website content (such as copying, reproducing, distributing and similar) is prohibited for commercial purposes. Also, any form of use of the website’s content that is illegal is strictly prohibited.
The information and materials displayed on this page may be downloaded by the user for his personal home use, without modification of copyright notices, other intellectual property rights notices or other rights notices. Uploading and printing information and materials for viewing and reading for non-commercial purposes is permitted. Any other copying, distribution, republishing, modification of information and materials or their mailing and distribution in any other way without prior written permission is prohibited. It is also prohibited to use any element of the website for any purpose other than for personal and non-commercial use only. Additionally, it is the user’s responsibility to verify if any of the above mentioned actions is legal in the country that he is from, due to the specific content of this webpage. The merchant can not and will not be responsible if the actions from this paragraph may result in punitive or criminal consequences for the user.
INOVATA d. o. o.. is not responsible for the form and content of websites that are in any way related to the website. When visiting and using the linked websites, liability for all cases is excluded.
The merchant strives to ensure that the information on the website is correct and up-to-date. Nevertheless, the merchant or other entities involved in the creation of the website cannot be held liable for any damages or lost profits or non-pecuniary damage that may result from the user’s use of the website or inability to use it. All content presented on the website is of an informative nature intended to help users and visitors.
The merchant strives to ensure smooth operation of the website to users, but cannot be held liable for ordinary damages or lost profits or non-pecuniary damage that may result from the user’s error on the website.
The merchant may change the website or the content published on it at any time and without prior notice.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
– Session Cookies: We use Session Cookies to operate our Service
– Preference Cookies: We use Preference Cookies to remember your preferences and various settings
– Security Cookies: We use Security Cookies for security purposes.
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Whoever uses this website and/or online shop agrees with all the terms & conditions mentioned above.
Additionally, anyone who uses this website explicitly undertakes to respect and agrees with the following:
All the information on this website is published in good faith and is intended for educational and safety purposes only. No information is intended to promote any illegal activity, in any way. The merchant strongly discourages the customers to act in conflict of the law.